All membership plans are for 12 months and renew automatically.
You’ll receive a renewal reminder via email or SMS 30 days prior to when your pet’s membership is due for yearly renewal. At the time of renewal, you have the option to select a membership plan for your pet. Plans can only be switched when they are due for renewal.
Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.
Classic Plan members
If your pet is an existing Classic Plan member, you have the option to renew onto the Classic Plan, or onto one of the Lifestage Plans.
Plans can only be switched when a pet’s membership is due for renewal.
Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.
Lifestage Plan members
If your pet is on a Lifestage Plan, their membership will automatically renew onto the most suitable Lifestage Plan for their species and age, unless changed or discontinued. For example, if your puppy is on the Puppy & Kitten Plan, they will automatically transfer onto the Adult Plan after their renewal date (as they will be over the recommended age for that plan). See below table for recommended plan ages.
| Lifestage Plan | Dog | Cat |
| Puppy & Kitten | 0-1 Years | 0-1 Years |
| Adult | 0-8 Years | 0-10 Years |
| Seniors | 8+ Years | 10+ Years |
Alternatively, at the point of renewal you can change your pet’s plan to one more suitable at the point of membership renewal. Click the link in your renewal reminder or contact our Healthy Pets Plus Customer Service team on 1800 738 775 to make this change.
Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.