Manage my Membership
Have an existing membership and want to know how to manage it?
Change of Details
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I’m moving interstate. What do I need to do?
Once you have moved, you will need to notify your new local Greencross Vets clinic on arrival (or when making the app...
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What do I do if I have signed up to the wrong plan?
If you have utilised any benefits, you cannot change plans during your pet’s membership. However, you may cancel the ...
Renewing Membership
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Can I change plans during my pet’s membership period?
No. Each Healthy Pets Plus membership plan is for a 12-month period. As such they are not able to change plans during...
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What is the membership renewal process?
All membership plans are for 12 months and renew automatically. You’ll receive a renewal reminder via email or SMS 30...
Payment Management
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My membership is suspended. Why has this happened and how do I fix it?
If you have missed a membership payment then your pet’s membership is automatically suspended and you won’t be able t...
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How long am I obligated to make payments?
You must sign up to the plan for a minimum of 12 months (with a 1 month cooling off period). Your membership will aut...
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Can I use my pet’s Healthy Pet Plus Membership when I have an outstanding payment?
Unfortunately, if you have an outstanding payment on your pet’s Healthy Pet Plus membership, their plan is automatica...