Payment Management – Healthy Pets Plus

Payment Methods

Can I pay cash for my Healthy Pet Plus Membership?
Yes, you will need to sign up as an upfront member and pay the full annual membership amount in the clinic when you j...

How can I update my payment method to a bank account?
At this time, our Billing Portal does not support the set-up or amending of Bank Account Direct Debit authority. If y...

How do I update my payment details?
Credit card payment details can be added or updated by signing into the Healthy Pets Plus Billing Portal here. Health...

What is the Healthy Pets Plus Billing Portal?
The Healthy Pets Plus Billing Portal allows you to manage billing, update your payment information (if paying via cre...

Steps to set up your Healthy Pets Plus Billing Portal
To access your billing portal, please set up your account. Accessing the billing Portal You can access the portal ...

How do I update my payment profile in the Billing Portal?
When logged into your Billing Portal, in the Payment Information section you can select ‘Update payment method’ to up...

Why does my Billing Portal link no longer work?
When setting up your Billing Portal account for the first time, we will send you a unique link to complete your accou...

How do I access the Billing Portal?
When you join Healthy Pets Plus you will receive a welcome email. This welcome email will contain a link to set-up yo...

My membership is suspended. Why has this happened and how do I fix it?
If you have missed a membership payment then your pet’s membership is automatically suspended and you won’t be able t...
How long am I obligated to make payments?
You must sign up to the plan for a minimum of 12 months (with a 1 month cooling off period). Your membership will aut...
Can I use my pet’s Healthy Pet Plus Membership when I have an outstanding payment?
Unfortunately, if you have an outstanding payment on your pet’s Healthy Pet Plus membership, their plan is automatica...